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Return and refund policy

If at any time you are not 100% satisfied with any of our products or service, we want to know. Your feedback enables us to continually improve our premium product line and provide you with the most effective products to meet your individual needs. Our main goal, above all else, is to ensure that you are happy with our products and service.

Contact us by phone or by email: 888-227-9338 | care@mybrightcore.com

You may return any new or unused Brightcore Nutrition product that has been purchased within 90 days of purchase for a full refund or exchange, minus the shipping and handling charges. Returns must be noted in our system prior to receiving and have an original Brightcore Nutrition invoice receipt or online packing slip.

Refunds will be made in the form of the original payment. If original payment is not available, a check will be sent in its place via standard USPS mail. Refunds may take up to 7 days to process once the returned product has been received. For assistance with your return, please contact us directly.

Contact by phone or by email: 888-227-9338 | care@mybrightcore.com

To Properly Return Your Order:

1. Contact Brightcore Nutrition to have your account properly noted and to receive any return instructions.
2. Repackage merchandise securely in its original container (if available), with the receipt or packing slip.
3. Address Return Package to:

Brightcore Nutrition
Returns Dept.
9097 Belcher Road N
Pinellas Park, FL 33782

4. Ship the package back via your preferred carrier (UPS / USPS / Fedex) and be sure to keep tracking information, in the event it is needed.
5. Once your package is received, allow up to 7 days for your full refund to be processed.

Rules & Restrictions for Returns
When a return contains more than one of any product SKU, Brightcore Nutrition will only accept one opened bottle of each such SKU for refund. All other bottles must be sealed with the original safety seal. Once a refund has been applied, future refund requests will be refused for that same SKU, unless approved prior by a manager.

All return shipments must be prepaid and may be shipped via the carrier of your choice. We encourage you to obtain a tracking number from the carrier to track the shipment. Brightcore Nutrition is not responsible for items that do not return to our warehouse. Shipping and handling charges on all orders are non-refundable.

Brightcore Nutrition reserves the right to refuse a refund request if it does not comply with this policy. Brightcore Nutrition will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.

Refused Shipments
A refused shipment occurs when a customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting Brightcore Nutrition for a return, will be charged a fee to cover return shipping and labor charges. This fee will be passed along to the customer in the form of a deduction from the total credit due to the customer.

In addition, refused shipments may be considered an unauthorized return and maybe refused a refund request. No refused shipments will be refunded until the original package arrives back to our warehouse from the postal carrier, which can take up to one month.

Damaged Orders or Defective Items
In the event an order/product is damaged or defective upon delivery to you, please contact us right away and we will cover all costs including shipping to replace your product.

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